When working with large databases, optimizing your local server environment becomes crucial. This guide will walk you through the process of increasing the upload size limit and adjusting essential time settings in PHPMyAdmin on XAMPP. Follow these steps to ensure a seamless experience, especially when dealing with substantial database operations. **1. Locate the php.ini file:** Navigate to your XAMPP installation folder and find the "php" subfolder. Look for the "php.ini" file within this directory. **2. Edit the php.ini file:** Open "php.ini" with a text editor. Locate the following directives and modify their values according to your requirements: ```ini upload_max_filesize = 64M post_max_size = 64M max_execution_time = 600 max_input_time = 600 ``` Adjust the values based on your needs. These changes set the upload file size limit to 64 megabytes and increase the execution and input time limits to 600 seconds each. **3. Save the changes and restart Apac
Technical Support ?
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Technical Support is a service provided by a company to help deal with client problems in the application, usage, and hardware or software configuration. Technical Support is generally given in the form of e-mail, tickets, SMS, chat, websites, and through telephone services. Some companies advance and develop at this time, usually classify technical support to several levels (usually 3 levels). This is what is called multi-tier technical support. Each of these levels has its own duties and responsibilities so that the tasks and responsibilities that are charged can be delegated well and the service to the customer can be more maximal.
1. Multi-tier Technical Support
The classification of technical support is divided into 3 levels (tier) or level. It aims to divide the tasks and responsibilities between technicians and to provide maximum service to the client. The technical support level is:
Level I
Level I is a "frontline" that is at the level of technical support. Examples are Customer Support. Personnel placed at this level must have a general knowledge of the products handled such as the installation and standard configuration. The task of level I personnel is to collect information from customers and analyze symptoms to find out basic problems that are common such as reset username, Unblock IP Address, fix Subscription Info, etc. If the problem requires further technical handling, then Level I personnel can provide Suggestion to the customer to submit aid ticket. The problem contained in the tickets this help will be continued by Level II, through information that has been collected by Level I personnel.
Level II
Personnel assigned to level II must have the ability of advanced and special certification in the technical handling of the products and services offered by the company. Level II will also analyze data obtained from Level I. Various tasks from level II personnel in handling problems include hardware change, OS repair and software, complete diagnostics, remote to the client system for deeper handling.
Level III
This level is the highest in the technical support level classification. Personnel at this level besides having a very capable technical specialization, they also have experience to handle a critical system. Level III collaborates with Level I and Level II for problem analysis and information gathering, but is not limited to it, Level III can contact the client directly. Level III conducts evaluations, analysis, and provides solutions for new problems, a problem that is difficult to solve level II, and redesign the system according to client requirements. If needed, at level III will handle the client problem onsite (directly on the place). If a problem is rooted in the software source or weakness of hardware design, then Level III personnel also have the ability to communicate with the developer / developer of the product. Personnel Level II also has the ability to reconfigure, re-installation, and design additional programs, while maintaining data integrity in the client system.
2. MSP (Manage Service Provider)
In general, MSP is a company that provides comprehensive technical support for a product or for the entire system in the client company. MSP companies can provide support only for products marketed or produced, or provide support for other party products. Usually MSP companies provide technical support for other products or for all IT client systems, called Outsourcing Technical Support. Advantages on the side of the client, they can focus on the company's core business, while IT problems are handled by MSP companies, this can also save the needs of employees, simplify the bureaucracy, and ensure the system can run well. The average MSP company is an official partner of the manufacturer or product developer supported, this guarantees that technical handling can reach the developer level.
3. HSP (Hybrid Service Provider)
HSP is advanced from MSP. HSP companies can also handle client requirements by distributing programs, patches, updates, etc. through the cloud system (cloud computing). HSP can carry out periodic care and supervision of the system online and realtime.
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